THE CONDOMINIUM OPERATION MANAGEMENT MUST BE CONSIDERED A DEEPLY HUMANE INDUSTRY

 

In Hanoi, there are 129 apartments with disputes and complaints; Ho Chi Minh City also has 105 apartments, which are in dispute at different levels; including 9 apartments with fierce and complicated disputes.

On average, one out of every 10 apartments in the city is in dispute. It can be seen that disputes and conflicts in multi-ownership real estate projects are a hot issue so far and have not found a solution.

At the Talk Court "Operating multi-ownership real estate: Looking for a voice of consensus" organized by the Investment Newspaper in cooperation with Venus Company on the morning of June 25, experts, managers, businesses had The discussions aimed at finding a common voice and effective solutions to minimize apartment disputes.

 

At the seminar, analyzing the causes of disputes in apartment buildings, Mr. Le Hoang Chau, Chairman of Ho Chi Minh City Real Estate Association (HoREA) listed a number of reasons such as: Delay in organizing the association. Condominium proposals, disagreements about the management and operation funding, determination of separate management, financial revenues and expenditures of management boards, inconsistency in choosing operation management units, or delayed issuance of certificates certification of land use rights, quality of works is problematic, investors do not build infrastructure works in the project area according to the approved decision ...

Consider the management and operation of apartment buildings as a humanitarian industry
Supplementing the opinion of the representative of HoREA, Ms. Vu Ngoc Huong, General Director of Venus Company, said that the apartment model usually maintained stable operation for the first 3 years, the years after which disputes often occurred.

Nguyên nhân dẫn đến tranh chấp đến một phần từ quy định pháp luật còn những bát cập, từ chủ đầu tư, khách hàng không xem xét điều khoản hợp đồng, chuyên môn ban quản trị, vai trò quản lý của địa phương…

Đối với việc quản lý vận hành chung cư, chúng ta phải coi đây là một ngành mang tính nhân văn sâu sắc, người tham gia vận hành phải nắm được tinh thần này thì mới mang được những giá trị cho cộng đồng.

Vũ Ngọc Hương, Tổng Giám đốc Công ty Venus

"The common disagreements are the slow organization of the apartment building meeting, the unification of the management unit, the delayed issuance of the book, or the information received by the residents does not coincide with the information of the owner. should lead to disputes, "Huong emphasized.

Accordingly, operation management is still quite young, since 2005, the new Housing Law has this phrase, followed by Decision 08 of the Ministry of Construction, which is considered to be the legal foundation for the operation. Current home management.

And up to this point, legally has been relatively complete, but to apply reality to life is still inadequate.

It can be seen that, besides the advantages such as easy market, management and support from the government, the difficulties in managing and operating are as many as: This is a new industry, human resources have not been specialized training, unclear service standards, the market for service provision are very primitive, the operation mechanism is not smooth, people's awareness is not positive, legal loophole ...

"So the question here is how to make apartment operation better? In my opinion, the first thing to do is to improve the legal corridor, promote communication and legal support. reason. Because when customers lack information, they will wonder and perform incorrectly ... ", Ms Huong suggested.

The next essential thing, according to Huong, is to make customers understand the rights and responsibilities of each resident.

Next is to encourage the implementation of smart city building, make the operational management a bit smart, make things safer. Moreover, it is advisable to tighten operational management by developing service standards, perfecting service delivery standards processes; Application of information technology to management is advisable.

In addition, it is necessary to focus on professional management and continuous training of employees, always up to date and absolutely comply with the law according to the instructions of the authorities.

"In my opinion, for the management of apartment operation, we must consider it as a deeply humane industry, the participants must understand this spirit to bring values ​​to the community. Also in this spirit, the authorities have the responsibility and duties to respond better", Ms. Vu Ngoc Huong said.