30/07/2019 00:07|INDUSTRY NEWS

CafeF - According to experts, Vietnam is one of the countries with the fastest urbanization rate in the world, with the rate of urbanization by the end of 2019 reaching about 40%, forecasting that by 2040 there will be about 50% of the population. Vietnam lives in urban areas. That is one of the reasons why the model of multi-ownership real estate, especially apartment projects, urban areas is more prevalent.

By the end of 2018, there were about 4,400 apartment buildings across the country and hundreds of urban and low-rise housing projects. In particular, the two largest cities of Ho Chi Minh City have about 1,440 apartments; Hanoi City has about 1,100 apartments with millions of people living. According to statistics from 40 localities to the end of March 2019, the whole country now has 458 disputes and complaints related to management and operation, accounting for about 10.3% of the total number of apartment buildings. In Hanoi, there are 129 apartments with disputes and complaints; Ho Chi Minh City also has 105 apartments, which are in dispute at different levels; including 9 apartments with very tough and complicated disputes. On average, one in 10 condominiums in the city is in dispute. While the formation of high-rise apartment buildings is an essential issue, solving the urbanization problem, serving the development of modern cities, the conflict is more and more complex. but cannot fully resolve increasingly affecting the sustainable development goals that the real estate market members of Vietnam are pursuing.

The cause of this fact has also been shown. In particular, there are reasons that are due to incomplete legal provisions on the time of payment of maintenance funds, regulations on transfer of house purchase contracts, regulations on violations, sanctions which have not been timely and have not yet been issued. detailed regulations on funding for management, use, maintenance of common ownership and community room ... However, in the process of forming, managing and operating multi-ownership real estate projects, Currently, many problems and bottlenecks not only negatively affect the real estate market, market members but also cause social disorder and instability. At the seminar, many opinions analyzed the shortcomings in the management and operation of apartment and urban areas projects from which to propose and propose solutions.

As high-rise apartment buildings have been formed more and more, conflicts among related parties have been increasing

This morning (June 25), the seminar "Operating multi-ownership real estate: Finding a voice of consensus" was organized by the Vietnam Investment Review in Ho Chi Minh City. condominium management but in the near future, the Ministry of Construction will propose a model of investors' self-management and use of condominium maintenance funding; professional delivery unit management model. "So the management model is more diverse and flexible. Choose which model is chosen by the community. Whether the investor or the implementing unit must have supervision through the management of that apartment building." , representative of Venus Corp. said. According to him, looking at the surface of the incident, the management of apartment buildings seemed to be simple tasks such as reception, security, sanitation, garbage collection, insect treatment, tending. Looking after trees ... But the deeper you go to see this is a challenging field, with numerous difficulties facing each day, but each type of real estate has a different management process and service requirements. In particular, in a market where people are just starting to get used to living in high-standard apartment buildings and accepting payment of management fees as in Vietnam, the more complex problems are likely to arise. sundry in the management process. With just a small urgent from residents such as broken elevators, unclean building sanitation or clogged water pipes but not promptly supported by technical staff, it is also easy to become a "fire spot". Other disputes followed.

The lack of professional knowledge of management, as well as the lack of preparation of operational management tools is one of the causes of the dispute in apartment buildings, office buildings ... It is very common, from disputes of common ownership - separately to management fees, associated services such as landscape greenery, garbage collection, protection ... In which, there are forgotten projects. in the management process, leading to loss of control, unsanitary equipment, degraded equipment, theft and poor quality utility values. As a matter of fact, the value of the building's real estate will be significantly reduced as well as the residents of the buildings are disadvantaged, the value of the living / working / living environment is seriously degraded.

In order to help minimize disputes such as "rice meal" in a series of apartments, experts think it is necessary to complete the legal corridor in the direction of assigning professional, professional and business units. profession. Strengthen monitoring mechanisms and penalties for violations. Promote information, propaganda and legal support. Most conflicts are caused by parties' lack of information or not performing their functions and duties properly. In addition, the management units, investors and residents should be encouraged to implement smart urban construction to connect with the policy of the government. Tighten operation management and issue occupational standards and responsibilities.

Ms. Nguyen Huong, General Director of Dai Phuc Land Real Estate Joint Stock Company, said that currently, the management and operation of real estate projects are still inadequate, leading to frequent disputes, dragging long and distorted to form very dangerous group interests. For example, the regulation that after 2 years of operation, the investor transfers to the Managing Board elected from residents to manage and operate a commercial apartment without ensuring the stability of service quality. . This stems from the fact that the Board of Directors is not a professional. It is time to revisit the regulations on the management and operation of multi-ownership real estate projects. For townhouses, villas and especially residential areas and new urban areas, which are large and complex due to many components of the project, it is necessary to identify the Board of Directors only playing a role. representative, connect and supervise the implementation between residents and investors, while the investor must still be responsible for ensuring standards and service quality for the overall project. Phu My Hung is a good example because they have done this well and our Van Phuc Urban Area will also move towards a similar management model, to bring the highest quality to its residents and to the drought. processing unnecessary disputes arising during operation.

According to Mr. Ngo Quang Phuc, General Director of Phu Dong Group Real Estate Joint Stock Company, in fact, most investors are eager and try to complete all construction items, procedures and procedures to eligible handing over to residents. However, the difficulties encountered cannot be avoided, making the handover of houses not as planned. Also according to Mr. Phuc, there is an investor because of the lack of funding to complete some construction items, forced to "risk" handing over to customers. Others though the project has been completed, but not yet finished the quality documents to be accepted and put into use by the authorities. "There are also cases where a number of customers are in urgent need of housing, when the basic work is completed, they propose that the investor create favorable conditions for them to receive the house first to return and complete. the remaining items after ... For Phu Dong Group, we always put credibility first, because we understand that, if losing credibility, it is difficult to exist in today's competitive environment. It is product quality and after-sales management that determine the long-term value of real estate businesses, "Phuc added. In the process of accompanying, the investor must regularly organize community activities in the residential area, create a playground for people to more closely connect, increase the interaction between the investor and the Management Board. , Management Board and resident community.